NGOs making the most of their data

NGOs making the most of their data

In the last 12 months, I have attended multiple conferences and spoken to many organisations regarding the value and usefulness of their data, both to themselves and to the broader community. As part of this process, data aggregation  ( the comparison of multiple data sets for advanced reporting) is becoming a trend in the Community […]

Selecting an NDIS software solution

Selecting an NDIS software solution

With the growth of the NDIS there has been a corresponding growth in NDIS software solutions and software companies seeking to work in this space. At the same time many NGOs are reviewing their software needs as they realise an NDIS compliant CRM software solution is essential for managing business affairs in this environment. The […]

Why is NDIS software unlike other NGO software?

Why is NDIS software unlike other NGO software?

To ensure efficient and timely reimbursement, organisations operating with the NDIS require individualised funding built into their CRM software. It is not only a challenge for software providers to create CRMs with care plans, NDIS pricing, client care budgets, business intelligence features, NDIS claim files, and financial integration, but also to ensure these environments are […]

Data Ownership and Data Capital in the Community Services Sector

Data Ownership and Data Capital in the Community Services Sector

Over the past 20 years, the Community Services sector has been challenged and impacted by various social theories and funding models. However, the core task of providing quality support services for the community and advocating on their behalf remains at the heart of this work.   As compliance reporting for community service agencies changes and […]

Getting outcomes into your NFP software

Getting outcomes into your NFP software

Outcomes are becoming the focus in the new world of measuring success in the NFP sector. The growth in social impact bonds as a funding source for Community Services and the shift to outcomes measurement across all levels of Government requires Community Services agencies to have the means to measure outcomes in an effective way. […]

Buying on price when purchasing a CRM – buyer beware?

Buying on price when purchasing a CRM – buyer beware?

When selecting a CRM for your work in Community Services, price is not always the best gauge. Prices will vary hugely based on your requirements and the unique group of services your organisation offers. In some cases, you may be better served by a combination of integrated products but in other cases, a CRM for […]

Whole of government outcomes challenge and CommunityCI

Whole of government outcomes challenge and CommunityCI

Governments around Australia are now seeking to incorporate more effective outcomes measurement into much of their contract management work with NGO providers in Community Services. Measuring outcomes by target group; across regions; comparative cost analysis of outcomes; the successful resolution of client needs through high outcomes results; are all important components of Government evaluation and […]

Productivity Commission, Outcomes and Data Management

Productivity Commission, Outcomes and Data Management

  The Commonwealth Government has recently released it’s Productivity Commission Report entitled ‘Introducing Competition and Informed User Choice into Human Services: Reforms to Human Services’. This report seeks to review how Human Services are currently funded, managed and reported upon across all States and Territories, and how this will be done into the future in […]

Challenges of a mobile workforce in managing Disability Services

Challenges of a mobile workforce in managing Disability Services

Managing a mobile workforce in disability services has always been a challenge. With organisations moving to mobile timesheet and rostering systems, integrating with CRM data management systems adds to the challenge. In the new NDIS competitive low margin market, efficient online rostering and timesheeting systems are essential. One of the hidden issues is that many […]

Selecting a CRM for the NDIS

Selecting a CRM for the NDIS

Since the introduction of the NDIS, Community Service organisations have been very much aware of the need to manage their data collection using software solutions to simplify claims management and improve client support and audibility. The software industry has responded in part to these demands, and the usual wide range of stories have emerged including […]