CommunityCI Outcomes with CRM

CommunityCI outcomes with CRM solution delivers CDS’s customer relationship management CRM with integrated CommunityCI outcomes tool backed by CommunityBI reporting platform for a complete streamlined intervention management workflow. This solution is suitable for organisations wishing to manage client intervention casework and outcomes in a secured environment hosted in Australia.

CommunityCI with CRM Solution Features

  • Client & Case Management
    • Client registry
    • Service enquiries
    • Anti-poverty program modules
    • Counselling program modules
    • Aged care & NDIS program modules
    • Communication and remote services
    • Commonwealth and State government reporting
  • CRM Integrations
    • CommunityCI integration
    • Data Exchange SCORE integration via CommunityCI
    • CommunityBI reporting server integration
  • CommunityCI Application Management & Use
    • Mobile responsive user interface
    • Administrator, program manager and practitioner accounts
  • CommunityCI Program Management
    • Service program and streams management
    • Funded contract management
    • Program goals management
  • Outcomes Framework Management
    • Design performance measures and custom frameworks
    • Design assessment questionnaires using any scale
    • Configure scale translations to RBA, SCORE and more
    • Configure outcome indexes
    • Manage customer target groups
    • Manage customer goals
  • Outcomes Data Intake
    • Practitioner online intake of client and outcomes data
    • Practitioner import client and outcomes data from spreadsheet
    • Client online intake of outcomes data by email or SMS invitation
    • Client online intake of outcomes data by tablet kiosk
  • Outcomes Analysis
    • Analyse program outcomes collective impact
    • Analyse program outputs overtime
    • Analyse clients progress towards goals
    • Analyse changes in client circumstances during intervention
    • Develop framework specific reports using CommunityBI reporting framework (requires CommunityBI subscription)


Total system cost depends on CRM requirements. For this component we recommend an online demonstration of the CRM so please enquire here to organise a consultation and to discuss pricing. The following services are included:

  • Account Establishment
  • Complete solution scoping process
  • Implementation of CRM and case management solution
  • Implementation of built-in or custom Frameworks & Scales
  • Training