Enquiries

CDS enquiries module capture all general public enquiry information across an entire organisation and provides a simple workflow to assign program enquiries to relevant staff member for follow up.

Description

The Enquiries module allows an organisation to track and capture all the data associated with a general public enquiry, whether they be anonymous, once-off enquiries or enquiries from existing clients; and track their pathway through to accessing other client services. The module can also track enquiries by location, funding source, and service type, and contains a reporting function to capture core statistics on all enquiries for your organisation.

Key Features

  • Record enquiry details, services requested and enquirer contact information
  • Assign the enquiry to a staff member who receives email notification for follow up
  • Capture important demographics details for each enquiry
  • View enquiries report to capture trending service demand data and demographics of people making enquiries to your organisation.
  • Track incoming and outgoing referrals with each enquiry
  • Capture contact details or leave the enquiry as anonymous
  • Wait list enquiries to be tracked against program availability