Community Data Solutions

Affordable case management solutions for the community sector

How is DSS Data Exchange helping the Community Services sector?

Since the Department of Social Services (DSS) introduced electronic reporting through the DSS Data Exchange (DEX) portal in 2015, many challenges have been faced by DSS funded NGOs.Adjusting from grant funding reporting to the use of a Government reporting portal required many administrative process changes. For many organisations this has included upgrading their electronic case …

Growth in outcomes reporting frameworks in Australia

The growth in outcomes frameworks in Australia is ever increasing. In the last 3 to 4 years with the introduction of DSS Data Exchange SCORE outcomes data collection has been built into Commonwealth community services reporting framework and represents the largest Government reporting tool across Australia. In various sections of community services, disability, aged care, …

NSW FaCS and DSS Data Exchange team up

In late 2018 the largest single State based Community Services Department in Australia, FaCS NSW, began a process of asking their NGO funded agencies to use the Commonwealth Government’s DSS Data Exchange tool for reporting on their FaCS contracted services. Over a two year period around 600 agencies funded by a group of programs will …

Recent changes to Data Exchange reporting framework

The Data Exchange has implemented in July 2018 an enhanced data reporting requirements for funded services. The incremental extension to the reporting framework and scope indicates overall the Commonwealth Government’s desire to expand funded services data collection in the following directions: Inclusion of state based funded programs Enhanced collection of client circumstantial information Enhanced collection …

NGOs making the most of their data

In the last 12 months, I have attended multiple conferences and spoken to many organisations regarding the value and usefulness of their data, both to themselves and to the broader community. As part of this process, data aggregation  ( the comparison of multiple data sets for advanced reporting) is becoming a trend in the Community …

National Disability Insurance Scheme

Selecting an NDIS software solution

With the growth of the NDIS there has been a corresponding growth in NDIS software solutions and software companies seeking to work in this space. At the same time many NGOs are reviewing their software needs as they realise an NDIS compliant CRM software solution is essential for managing business affairs in this environment. The …

National Disability Insurance Scheme

Why is NDIS software unlike other NGO software?

To ensure efficient and timely reimbursement, organisations operating with the NDIS require individualised funding built into their CRM software. It is not only a challenge for software providers to create CRMs with care plans, NDIS pricing, client care budgets, business intelligence features, NDIS claim files, and financial integration, but also to ensure these environments are …

Data Ownership and Data Capital in the Community Services Sector

Over the past 20 years, the Community Services sector has been challenged and impacted by various social theories and funding models. However, the core task of providing quality support services for the community and advocating on their behalf remains at the heart of this work.   As compliance reporting for community service agencies changes and …

Community Collective Impact

Getting outcomes into your NFP software

Outcomes are becoming the focus in the new world of measuring success in the NFP sector. The growth in social impact bonds as a funding source for Community Services and the shift to outcomes measurement across all levels of Government requires Community Services agencies to have the means to measure outcomes in an effective way. …

Saving

Buying on price when purchasing a CRM – buyer beware?

When selecting a CRM for your work in Community Services, price is not always the best gauge. Prices will vary hugely based on your requirements and the unique group of services your organisation offers. In some cases, you may be better served by a combination of integrated products but in other cases, a CRM for …