CommunityCI outcomes with CRM solution delivers CDS’s customer relationship management CRM with integrated CommunityCI outcomes tool backed by CommunityBI reporting platform for a complete streamlined intervention management workflow. This solution is suitable for organisations wishing to manage client intervention casework and outcomes in a secured environment hosted in Australia.
CommunityCI with CRM Solution Features
- Client & Case Management
- Client registry
- Service enquiries
- Anti-poverty program modules
- Counselling program modules
- Aged care & NDIS program modules
- Communication and remote services
- Commonwealth and State government reporting
- CRM Integrations
- CommunityCI integration
- Data Exchange SCORE integration via CommunityCI
- CommunityBI reporting server integration
- CommunityCI Application Management & Use
- Mobile responsive user interface
- Administrator, program manager and practitioner accounts
- CommunityCI Program Management
- Service program and streams management
- Funded contract management
- Program goals management
- Outcomes Framework Management
- Design performance measures and custom frameworks
- Design assessment questionnaires using any scale
- Configure scale translations to RBA, SCORE and more
- Configure outcome indexes
- Manage customer target groups
- Manage customer goals
- Outcomes Data Intake
- Practitioner online intake of client and outcomes data
- Practitioner import client and outcomes data from spreadsheet
- Client online intake of outcomes data by email or SMS invitation
- Client online intake of outcomes data by tablet kiosk
- Outcomes Analysis
- Analyse program outcomes collective impact
- Analyse program outputs overtime
- Analyse clients progress towards goals
- Analyse changes in client circumstances during intervention
- Develop framework specific reports using CommunityBI reporting framework (requires CommunityBI subscription)